Kyle exhaled impatiently.
“We’re trying to establish standards. You can’t build a successful restaurant if anyone can wander in and expect free food.”
“Four dollars wasn’t enough for soup?”
“We have prices for a reason.”
“And grabbing someone by the arm?”
Kyle looked away.
“I shouldn’t have done that.”
It was the first honest thing he’d said.
I turned to Amber.
“Has this happened before?”
She nodded.
“Several times.”
“Why didn’t anyone tell me?”
Kyle answered before she could.
“Because I handled it.”
Amber shook her head.
“No. Because you told us Frank agreed with you.”
Silence filled the room.
Then she explained.
During her first week, she’d watched Kyle refuse service to an older woman who wanted tea and toast. He’d said she was taking up a table that could go to a paying customer.
When Amber protested, Kyle told her the policy came directly from me.
